Most teams don’t have a system problem.

They have a tracking problem.

Requests come in through:

Email
Phone calls
Text messages
Quick conversations

Someone handles it. Or thinks they did.

Then a few days later:

“Did we take care of that?”
“Who handled this?”
“Wait… what happened here?”

And if that one person isn’t around…

Everything stalls.

That’s how things slip through.

Held Open fixes this with one simple rule:

If it’s not fully handled, it stays open.

Every request is visible.
Ownership is clear.
History is there when you need it.

So nothing gets lost.
And no one has to keep it all in their head.